If you’re like most business leaders, the topic of succession stirs up mixed emotions. On the one hand, succession provides great new opportunities. On the other hand, the thoughts that run through your mind about succession processes are anything but positive.

Because making successful succession transitions has an impact on so many North American businesses and so many stakeholders within a business, Robert and I have interviewed several key experts — getting the answers to the most important, most frequently asked and most painful succession questions.

Recently, for BusinessCast #198, we sat down with Sean Graham who shares key legal insights to help you avoid succession train wrecks. We’ve also gathered critical lessons from succession thought-leaders that span all industries and disciplines, including:

• Thomas Deans, best-selling author of “Every Family’s Business” (BusinessCast 117)
  
• David Simpson, Executive Director of the Business Families Centre (Ivey School of Business) (BusinessCast 191)
  
• John Geddes, one of Canada’s recognized succession gurus (BusinessCast 110)
  

Together, these four BusinessCast episodes help you better plan for, go through and successfully emerge from business successions regardless of your role in the process.

Subscribe to the BusinessCast Podcast at iTunes

For BusinessCast #171 Robert and I sat down with Dave Fleet,VP, Digital at Edelman (Toronto) to address a scenario that businesses around the world are increasingly having to address. And, the stakes could not be higher: your business reputation…which, of course means either the success of your business success or its downfall.

Here is the scenario (as applied to a large financial institution):

A Canadian-based financial services company has launched a campaign that renews one of its seasonal consumer-based investment products (e.g. RRSPs). They have spent their resources on traditional media (including television, radio, direct mail, in-branch literature and outbound telemarketing) as well as leveraged their permission-based email program, search engine marketing and ad-buys on some well-known consumer sites (e.g. national and local newspapers as well as investment sites).

Everything seems to be going on as expected but, then they get thrown a curve ball: Four days ago their call centre started receiving a dramatic increase in calls revealing that a message is floating across Facebook that their investment product is somehow unreliable.  At the same time, one of the SVPs has just seen that a local financial community influencer with nearly 10,000 loyal Twitter followers has just posted a message slamming the product. Finally, the spill-over is having an impact on in-branch conversations with consumers as well as in the B2B areas of the bank.

In BusinessCast #171 Dave provides insights about how to use social media to protect the business reputation by answering the following questions — questions that are applicable to all businesses facing this type of scenario:

• What are the most immediate actions that you would advise the company to take?
• What is the best way to evaluate the damage done to the reputation of the brand and its product?
• What can the company do to make sure that there is little spill-over into other areas of the its business?
• What are the measures of success that you would recommend to demonstrate success?
• What kind of timetable is required to execute the key recommendations?
• In what areas are the major hard dollar costs associated with the key recommendations?
• What are the most common knee-jerk reaction activities that the company should avoid taking?

Listen to BusinessCast #171 for Dave`s insights on how to use social media to protect and enhance the reputation of your business.

Subscribe to the BusinessCast Podcast at iTunes

As your business grows, have you ever hoped, perhaps secretly, for some way to avoid those costly and time-consuming pitfalls that are a natural, but painful, part of your inevitable success? Well as it turns out, entrepreneurs just like you often confide in Robert and me a desperate need for practical ways to steer clear of common business hazards.

That’s why for BusinessCast #162, we sat down with Rick Spence to uncover today’s most common “entrepreneur bear traps” — those traps that snare even the most thoughtful, innovative, well-funded and profitable businesses.

Rick shares our passion for helping entrepreneurs achieve professional and personal success. For over 20 years, he has shared his observations and insights in many of North America’s most widely-read online and offline business publications. Together with Rick, we identify and tackle today’s “entrepreneur bear traps” in business strategy, marketing, operations, financing and human resources.

Listen to BusinessCast #162 and avoid some entrepreneur bear traps before they catch you off-guard.

Subscribe to the BusinessCast Podcast at iTunes

Just like very entrepreneur, you strive to deliver exceptional customer service. But, are you creating and sustaining the right customer experience — you know, the one that truly wows your new and existing customers? To tackle this critical question — and provide some practical tips — we sat down for BusinessCast episode #155 with Stephen Smith (former President and CEO of WestJet and Zip Air).

Stephen is obsessed with ensuring that leaders cost-effectively establish and strengthen long-term profitable relationships by creating positive and consistent customer experiences. So, its no surprise that he is a strong advocate of using technologies, work processes, training and customer engagement strategies to help companies understand just how effective they are at creating positive customer experiences. Listen to BusinessCast episode #155 and build the customer experience that will be the envy of your industry and ensure your continued success.

Tools You Can Use Now: Scattered throughout BusinessCast episodes, we`ve identified several easy-to-use tools to help you get a sense of what your customers are saying about you and the experience you create for them. For example, begin by setting up a Google Alert with the name of your company. Also,  set up a Social Media Alert (from SocialMedia.com) which is just like a Google Alert but taps into the Internet`s prominent social media sites. Finally, use free Twitter search tools (e.g Twazzup) to get a read on your company in real time.

**UPCOMING EVENT FOR ENTREPRENEURS**: MarketingSherpa and MarketingExperiments are hosting a series of one-day seminars across North America. Check out the Online Marketing ROI conference (coming to Toronto on June 10) where you can also win an iPad.

Subscribe to the BusinessCast Podcast at iTunes

Over the last few weeks Robert and I have been collecting and consolidating the hundreds of questions that get sent to us each week via email, phone, Twitter, LinkedIn, Facebook etc.

But, rather than answer all the questions ourselves, for BusinessCast episode #134, we brought in two of the leading trainers of Canada’s growth companies — Andrew Patricio and Roger Pierce — the founders of BizLaunch. Together, the four of us answer questions spanning Marketing, Sales, Human Resources, Finance, Operations and Technology.

Listen to BusinessCast episode #134 and chances are we’ll be answering questions that you frequently face. Also, listen to our recent episode Q&A — Part 1 where we posed a host of other commonly asked questions to our very special guest, Peter Thomas, the founder of Century 21 Realtors.

Subscribe to the BusinessCast Podcast at iTunes

When was the last time you and your team planned for an emergency? If you’re like most entrepreneurs, your answer is “We’re far too busy to plan…” or “We’ve already taken precautions to prevent emergencies…” or “We aren’t at risk…”.

Well, the truth of the matter is that all you have to do is open up a newspaper to find instances of business leaders just like you who have suffered great personal and professional losses from not having a current, relevant and flexible continuity plan (i.e. business disaster plan).

That’s why in BusinessCast episode #133 — Be Prepared: Continuity Planning — we reached out to get the most current insights about how and when leaders in growth companies should plan for emergencies. Our guest is American Express’ VP and General Manager, Howard Grosfield. Howard shares with us the results from American Express’ recent cross-Canada research of growing companies’ current state of continuity planning.

Listen to BusinessCast episode #133 and you’ll understand how your emergency planning stacks up against your competitors. At the same time, you will find practical tips for helping you determine how and when to cost-effectively develop a relevant continuity plan for your company.

Subscribe to the BusinessCast Podcast at iTunes

Privacy is such a fundamental part of business success, that it often goes overlooked. And that can be a serious problem given the negative repercussions of not properly meeting your obligations — and customers’ unspoken expectations — about how their private information is to be managed.

That’s why for BusinessCast episode #129, Robert and I sat down with Dr. Ann Cavoukian, the Ontario Privacy Commissioner along with the two co-authors of an exciting new privacy toolkit — aimed squarely at helping entrepreneurs.

Listen to BusinessCast episode #129 and you’ll get a quick grasp of the privacy issues that are relevant to you and get a sneak peak into a practical tool that will help you transform privacy practices into good business.

**Also check out the ThinData-authored Marketer’s PIPEDA Checklist which instantly provides you with three easy-to-use tools to ensure that you comply with Canada’s Federal privacy laws when marketing online.**

Subscribe to the BusinessCast Podcast at iTunes

A few weeks ago in BusinessCast 109 — I.T. Support for Entrepreneurs — Robert and I got the “low down” on the best ways of selecting and working with a competent I.T support professional. After all, all entrepreneurs require technologies to work 24/7.

But, here’s a critical technology question that many entrepreneurs have trouble answering: “Are we evaluating, purchasing and integrating our technologies in ways that ensure it is allowing us to focus on our business — rather than on our business technologies?”

So, in BusinessCast #124 — Buying Technology — Robert and I sat down with Marco Nalli from technology innovator and leader Samsung. Marco has an enviable track record as an expert who helps entrepreneurs negotiate the minefield of purchasing technology so that it effectively balances short- and long-term investments, opportunity costs and business goals.

Listen to BusinessCast #124 — Buying Technology — to hone the processes you use to evaluate, purchase and integrate your technologies. That means you’ll keep your attention where it belongs…growing your business.

Subscribe to the BusinessCast Podcast at iTunes

No-one likes a crisis. That’s why it’s far too common for even the most successful entrepreneur to overlook crisis planning. The challenge is that once you’re in the middle of a true business crisis, you rarely have the time or the resources to deal with it as well as you would want to.

After all, you could find yourself thrown into a very tense situation — trying desperately to deal with members of the media, angry clients, disenchanted employees, wary investors, intrusive regulators and other critical stakeholders.

It’s an emotional time and all it takes is saying ONE wrong word and your business can suffer. That’s why in BusinessCast episode #123, Robert and I “pick the brains” of one of the Nation’s leaders on crisis communications. Dr. Allan Bonner and his team have advised Canada’s most senior business leaders, political figures and sports figures to successfully avoid a crisis, deal with a crisis and turn around a crisis to their advantage.

Listen to BusinessCast episode #123 and get some practical insights on how you can make sure that you’re prepared when a crisis hits your business.

Remember: Subscribe to the BusinessCast Podcast at iTunes

We’ve all seen businesses rise and fall. But, why do some businesses implode while others flourish? We’re fascinated to find the different answers to this question which has perplexed entrepreneurs since the onset of commerce. That’s why Robert and I are constantly exploring the critical components and conditions that make entrepreneurs and their businesses succeed.

It turns out that one of the fundamentals to determining success or failure hinges on an often unspoken assumption: entrepreneurs equate business success with their wealth. But, what happens when that isn’t the case? What happens when an entrepreneur’s long-term wealth is hampered by their very own life’s work (i.e. their business)?

In BusinessCast #117 — Family. Business. And, Wealth – Robert and I explore how entrepreneurs can ensure long-term wealth by sitting down with Thomas Deans, author of the widely-acclaimed book: Every Family’s Business. Thomas takes a truly practical — and sometimes controversial — approach to ensure that entrepreneurs can build and sustain the wealth they’ve worked so hard to build…even if that means drastically changing their relationship with the business that’s been in their family for generations. While that might sound sacreligious to many, his disciplined approach and rationale is a wake-up call to every entrepreneur.

Whether you’re managing a family business, selling a family business, investing in a family business or purchasing a family business, you’ll want to listen to Thomas’ insights in this episode of the BusinessCast podcast.

Remember: Subscribe to the BusinessCast Podcast at iTunes