For BusinessCast #171 Robert and I sat down with Dave Fleet,VP, Digital at Edelman (Toronto) to address a scenario that businesses around the world are increasingly having to address. And, the stakes could not be higher: your business reputation…which, of course means either the success of your business success or its downfall.

Here is the scenario (as applied to a large financial institution):

A Canadian-based financial services company has launched a campaign that renews one of its seasonal consumer-based investment products (e.g. RRSPs). They have spent their resources on traditional media (including television, radio, direct mail, in-branch literature and outbound telemarketing) as well as leveraged their permission-based email program, search engine marketing and ad-buys on some well-known consumer sites (e.g. national and local newspapers as well as investment sites).

Everything seems to be going on as expected but, then they get thrown a curve ball: Four days ago their call centre started receiving a dramatic increase in calls revealing that a message is floating across Facebook that their investment product is somehow unreliable.  At the same time, one of the SVPs has just seen that a local financial community influencer with nearly 10,000 loyal Twitter followers has just posted a message slamming the product. Finally, the spill-over is having an impact on in-branch conversations with consumers as well as in the B2B areas of the bank.

In BusinessCast #171 Dave provides insights about how to use social media to protect the business reputation by answering the following questions — questions that are applicable to all businesses facing this type of scenario:

• What are the most immediate actions that you would advise the company to take?
• What is the best way to evaluate the damage done to the reputation of the brand and its product?
• What can the company do to make sure that there is little spill-over into other areas of the its business?
• What are the measures of success that you would recommend to demonstrate success?
• What kind of timetable is required to execute the key recommendations?
• In what areas are the major hard dollar costs associated with the key recommendations?
• What are the most common knee-jerk reaction activities that the company should avoid taking?

Listen to BusinessCast #171 for Dave`s insights on how to use social media to protect and enhance the reputation of your business.

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Social Media — it continues to be a hot topic because of its implications for how every entrepreneur approaches and leads their business. That’s why over the last few months we’ve been bringing the insights of many of the world’s experts in the field of social media to the BusinessCast (see below, “A Selection of BusinessCast Episodes Tackling Social Media”).

And, that’s why in BusinessCast #160, Robert and I sat down with the father of web metrics, Jim Sterne. For over a decade, Jim has been helping business leaders across the world better understand the complexities (and myths) of online measurement strategies, tactics and tools. Jim, who also is the entrepreneur behind the world-renowned Emetric Summits, has just authored a straight-forward book that is essential for business leaders/managers: “Social Media Metrics: How to Measure and Optimize Your Marketing Investment“.

A Selection of BusinessCast Episodes Tackling Social Media

In episode #145 Fotobabble – A Social Media Innovation – we get the inside scoop from the mind behind what could be the next big social media business.

In episode #143 The Mitch Joel Interview – international author, successful entrepreneur and new media expert shares the secrets of his success and how to leverage social media.

In episode #136 Social Media – Part 5 – the co-founders of Biz Launch discuss findings from a study on how Canadian growth companies are using social media tools and technologies.

In episode #130 Choosing the Right Social Medial Tools – social media guru Michael Seaton shares with us the social media essentials for all entrepreneurs.

In episode #101 Leveraging the Groundswell – Going Social – Robert and I talk with Charlene Li, co-author of Groundswell – – the book that has become the social media strategy bible — about how business leaders/managers can effectively leverage social media.

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Many entrepreneurs struggle with knowing if, when and how to engage a Public Relations company. That’s why in BusinessCast #147, Robert and I sat down with Sylvain Perron, the General Manager of Edelman Digital Canada. With over 130 employees, Edelman has grown rapidly to be one of Canada’s most respected and innovative P.R. firms.

Sylvan shares with us some key tips and insights to help leaders of growing Canadian companies truly leverage one of their most important assets — their P.R. firm.

Of course, if you’re trying to get a handle on social media as a tool for P.R., you’ll need to measure its effectiveness. The eMetrics Summit is a world-class event to help you tackle this challenge. And, the event is coming to location near you. **Special for BusinessCast Listeners**: You can get 15% off the attendee cost if you use the following purchase code: BCAST15. See you there!

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Social media remains an important topic for leaders/managers of growth companies. That’s what you, our listeners are telling us. And, that’s exactly what the research says too. While we’ve covered social media from several angles in previous episodes, in BusinessCast #136, we sit down with the founders of Biz Launch — known country-wide as the trainers for new businesses — who have recently conducted “state-of-the-nation” research on social media.

Listen to BusinessCast #136 and you’ll get some practical tips that you can use tomorrow to begin or hone your social media strategy. At the same time, you’ll also get a sense of where most companies like yours are today — as far as their social media plans, initiatives and successes.

Also check out the following BusinessCast episodes that focus on social media:

#130 – Choosing the Right Social Media Tools – Robert and I speak with social media guru Michael Seaton. He shares with us the social media essentials for all entrepreneurs.

#104 – Leveraging LinkedIn - Robert and I chat with Doyle Slayton on how to cost-effectively leverage the Internet’s most popular online social networking tool. See this episode’s blogpost for useful LinkedIn-related links.

#101 – Leveraging the Groundswell - Robert and I talk with Charlene Li, co-author of the Groundswell – which has become the ‘Bible’ for many social media marketers — about how entrepreneurs can effectively leverage social media.

#64 – Blogging for Business - Robert and I get practical advice for new and experienced bloggers from Matthew Vernhout — a digital media veteran and an up-and-coming social media maven.

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When was the last time you and your team planned for an emergency? If you’re like most entrepreneurs, your answer is “We’re far too busy to plan…” or “We’ve already taken precautions to prevent emergencies…” or “We aren’t at risk…”.

Well, the truth of the matter is that all you have to do is open up a newspaper to find instances of business leaders just like you who have suffered great personal and professional losses from not having a current, relevant and flexible continuity plan (i.e. business disaster plan).

That’s why in BusinessCast episode #133 — Be Prepared: Continuity Planning — we reached out to get the most current insights about how and when leaders in growth companies should plan for emergencies. Our guest is American Express’ VP and General Manager, Howard Grosfield. Howard shares with us the results from American Express’ recent cross-Canada research of growing companies’ current state of continuity planning.

Listen to BusinessCast episode #133 and you’ll understand how your emergency planning stacks up against your competitors. At the same time, you will find practical tips for helping you determine how and when to cost-effectively develop a relevant continuity plan for your company.

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Are you a compelling storyteller? Not sure? Let me rephrase this question in terms of two fundamentals to your business’ growth, profitability and longevity: (i) Do you inspire prospects and clients so that they genuinely want to purchase your products/services? (ii) Do you effectively excite your employees so that they feel good about what they do and are always looking for ways to innovate?

The most successful entrepreneurs have long recognized that to achieve these two mission-critical goals requires the ability to use stories to capture the hearts and minds of bright, busy people. And yet, so little attention is actually devoted to helping entrepreneurs hone their storytelling skills. That’s why for BusinessCast episode #131 — The Art of Storytelling — we sat down with Chris Carder, President of ThinData. A Transcontinental Company.

Chris, who is an accomplished business storyteller, shares his insights about what goes into an effective story and shares great example of a ThinData story that has a long history of getting propsects, clients, employees and strategic partners alike truly excited.

Listen to BusinessCast episode #131 — The Art of Storytelling carefully and you will become a stronger storyteller — and that will mean more business success.

Other storytelling resources that are practical for entrepreneurs include:

• A Leader’s Guide to Storytelling – Stephen Denning.
• The Story Factor: Secrets of Influence from the Art of Storytelling – Annette Simmons
• Khruschev’s Shoe and Other Ways to Captivate Audiences form One to One Thousand – Roy Underhill.

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No-one likes a crisis. That’s why it’s far too common for even the most successful entrepreneur to overlook crisis planning. The challenge is that once you’re in the middle of a true business crisis, you rarely have the time or the resources to deal with it as well as you would want to.

After all, you could find yourself thrown into a very tense situation — trying desperately to deal with members of the media, angry clients, disenchanted employees, wary investors, intrusive regulators and other critical stakeholders.

It’s an emotional time and all it takes is saying ONE wrong word and your business can suffer. That’s why in BusinessCast episode #123, Robert and I “pick the brains” of one of the Nation’s leaders on crisis communications. Dr. Allan Bonner and his team have advised Canada’s most senior business leaders, political figures and sports figures to successfully avoid a crisis, deal with a crisis and turn around a crisis to their advantage.

Listen to BusinessCast episode #123 and get some practical insights on how you can make sure that you’re prepared when a crisis hits your business.

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Robert and I are always looking to identify events that help entrepreneurs succeed. Given that there is such an array of online and offline activities, it’s difficult for any entrepreneur to know which events and forums are truly worth their time.

That’s why we’re so pleased to have been invited to be official media guests for the 7th Annual Business Networking Night. The event has become one of the most worthwhile and fun evenings for up-and-coming business leaders in the City. In BusinessCast #121 – Robert and I captured the energy and enthusiasm from the event — organized by Toronto’s leading business networking facilitator, Jennifer Beale.

While at the event, we spoke to dozens of entrepreneurs and asked them two key questions:

1. What is their biggest business challenge today; and
2. How are they overcoming that challenge.

Listen to BusinessCast #121 and tap into the secrets behind how entrepreneurs are successfully tackling today’s most difficult challenges.

BTW, we’ve just added a new title to our ever-growing library of books — available for any of our listeners at no charge. The new book: “Upstarts: How Gen Y Entrepreneurs Are Rocking the World of Business.”

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Every successful entrepreneur eats, breathes and sleeps their business. But, what keeps entrepreneurs constantly growing and striving for greatness? It’s rarely as simple as a desire for money or notoriety. Rather, it’s usually some intangible and perpetual pool of inspiration. When that source of inspiration is coupled with the ability to harness core business disciplines the outcome is, well…inspirational!

When we sat down with Jennifer Beale, public relations and networking professional, for BusinessCast episode #116 we clearly saw the outcome of her inspiration. At the same, her success reveals some  important business lessons that will truly inspire and direct every entrepreneur.

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Entrepreneurs are constantly looking for practical ways to hone their marketing skills and improve marketing results. And, in today’s world that means leveraging digital marketing strategies, tools, resources, trends, events and insights — whatever business you’re in. But, with so many sources online  — often very self-serving — the question for time-pressed entrepreneurs is: “Where can you get the straight goods”?

We ‘tip our hat’ to the folks at One Degree.  The blog bills itself as “the inside scoop on digital marketing and social media for Canadian marketers“. But, the information is presented so well and without pretense that it is an excellent resource for all entrepreneurs. That’s why it’s become one of Canada’s most-respected and widely resourced marketing blogs!

Since One Degree is such a great complement to the BusinessCast podcast, every so often, we’re going to start highlighting some of the key insights that you can find there.  Enjoy!

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